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Frequently Asked Questions

Water Softening

Q. What is a Water Softener System?


A water softener is a whole-house filtration system that removes hardness-causing calcium and magnesium minerals from your water through a process called ion exchange. A water softener addresses one of the most prevalent and devastating water problems: hard water. Hard water wreaks havoc on the modern home. Scale builds up in your pipes, clogging them and decreasing water pressure. Scale dramatically shortens the lifespan of appliances like dishwashers, coffee makers and ice machines. Hard water destroys hot water appliances. The higher the temperature of the water, the more calcium and magnesium will solidify and harden into solid deposits inside your hot water heater. If you live in hard water territory, it can sound like your water heater is popping popcorn. This is because scale has attached itself to the heating element. As the temperature of the heater rises and the tank expands, the calcified rock deposits crusted on the heating elements start cracking and stretching. Hard water-induced scale is the culprit of that popcorn popping sound. Without a water softener, laundry demands extra detergent to prevent it from looking dingy. Dishes will come out of your dishwasher streaked and stained. Filmy scum builds up on your shower curtains and your soap and shampoo will not lather. Bathing in hard water leaves your skin itchy and dry and your hair lifeless and sticky. The sheer amount of time, energy, and money required to clean up the detrimental side effects of hard water is dizzying. A whole house water softener is the solution to the scourge of water hardness.




Q. How to protect appliances from hard water?


How does hard water affect my large appliances? Water described as “hard” usually has a high mineral content—generally calcium and magnesium. As more and more of these minerals dissolve in the water, the mineral content levels increase, making the water harder. As the minerals found in hard water are deposited within the water-using appliances in your home such as dishwashers, hot water heaters, and washing machines, the minerals may cause shorter life or quicker breakdown of appliances due to corrosion and mineral buildup on moving parts, mineral buildup in pipes leading to low water pressure and inefficiency in operating your appliances. Protect appliances through the numerous benefits to a home water softening system, including the fact that it can extend the life of your appliances that use water. What Can Be Done About Hard Water? One of the best ways to prolong the life of a water-using appliance is to operate with “conditioned” water. Texas Pure Water’s Reionator uses innovative and proprietary technology that incorporates a proven multi-resin process that will condition the water in your entire home. The system softens your water, filtering out all of the mineral content that harms your large appliances, while further conditioning the water. This conditioning alleviates the slimy feel or strange taste sometimes left behind by other softening systems. So your water feels fresh and tastes great!




Q. I have a water softener. Do I need a RO?


If you have a water softener in your home, you may feel pretty good about your water. But in fact, even after being processed by a water softener, impurities may remain in the water you drink and with which you wash foods and cook. Reverse osmosis can remove those impurities from your already-softened drinking water –including 98 percent of all sodium left in the water from the softening process. And that’s not all, here are three reasons why reverse osmosis and a water softener make a great combination. Why Reverse Osmosis and Softening Work Well Together 1. A Softener Protects an RO Unit: Reverse osmosis membranes are fragile. Although there is usually a small sediment filter in front of the RO, reverse osmosis has a hard time removing or reducing calcium and magnesium–the minerals that make water hard. So by installing a water softener WITH an RO drinking water system, the water softener or conditioner will reduce the water hardness, thus acting as a protective barrier for the RO system keeping it from fouling and extending the life of the membranes. 2. Quality Water: Many people who choose to install a home water softener system also elect to install an under-sink reverse osmosis system in the kitchen. Such a system can be installed to service the kitchen tap, the lines leading to a refrigerator-freezer, or both. In other words, a reverse osmosis system goes a step further than your water softener, ensuring the water you drink is even purer. Historically, reverse osmosis technology was used to desalinate water from the ocean. Today, millions of homes enjoy high-quality drinking water thanks to small RO units installed in their kitchens. A softener and an R.O. system are a great combination because while the softener will give you soft water throughout the entire home by removing minerals that make your water hard, an RO system will give your household outstanding drinking water by removing most impurities (including hydrocarbons, sulfates, cadmium, pesticides and more). 3. Cost Savings: Most water softener owners have found that with the savings in energy costs, extension of appliance lifespan, and lower soap/shampoo/detergent usage–a water softener can pay for itself pretty quickly. And not to be outdone–RO system owners find they save money, too. After installing an RO system, they eliminate the cost of bottled water from the family budget (as RO costs pennies per gallon), not to mention that most families save money by buying fewer sugaring drinks after an RO unit has been installed). Thus, a softener and RO are a great pair that will reduce your expenses, plus provide you with outstanding, quality water. Considerations When Choosing a Reverse Osmosis System If you already have a home water softener system, you should choose a reverse osmosis system that will not interfere in any way with that system, and that will not be compromised by the operation of your water softener system. Evaluate warranties that come with reverse osmosis systems to learn exactly what is covered and for how long. Find out how much sound the system makes to be sure noise won’t be a problem, and learn how simple or complex filter maintenance is. Benefits You’ll Enjoy With a Reverse Osmosis System By using a reverse osmosis system in addition to your water softener, you’re giving your family the purest drinking water possible. Reverse osmosis removes a number of impurities that are commonly found in ordinary tap water–making your drinking water taste better. With a reverse osmosis system you can be confident you’re giving your family clean, purified water that is so vital to their health and development.





Water Quality

Q. There is chlorine in my water. Is chlorine bad for me?


With water treatment plants readily adding this chemical to local water supplies, many homeowners are left wondering - is drinking chlorinated water harmful to your health? Due to the low concentration of chlorine in water supplies, drinking chlorine-contaminated water is not of grave concern. That said, chlorinated water may taste and smell like bleach or chemical residue. The potency of these effects may vary depending on your home’s proximity to the water treatment center.

When possible, avoid consuming overly chlorinated water. Side effects can vary but often include asthma attacks for children and long-term health risks for adults. Better protect yourself by drinking dechlorinated water whenever possible. While you may not be able to control the water you drink outside of your home, you can inside.
What Can You Do to Lower Chlorine in Drinking Water? To lower chlorine in your drinking water, you’ll need to remove the chemical from your water supply. Water filters like Texas Pure Water’s Water Filtration Systems do the hard work for you while providing your whole home with total protection. With an all-in-one water filter, achieve cleaner, fresher, better tasting water from every faucet in your home with ease.




Q. Is my tap water safe to drink?


According to a study done by the Environmental Working Group (EWG), this nonprofit identified over 260 contaminants that regularly turn up in public water supplies, yet more than half of those contaminants were unregulated chemicals. The Safe Water Drinking Act mandates the regulation of 91 contaminants, meaning the Environmental Protection Agency (EPA) does not currently have safety standards for many contaminants. Common hazardous drinking water contaminants that can be found in your water are lead, chlorine and nitrates. These contaminants are difficult to remove from drinking water and you need the right equipment to do it. Also, the EPA has yet to regulate many other known contaminants that have been shown to be harmful to humans and animals. Health Risks of Tap Water With public health officials not having set safety standards in place for tap water, this leaves consumers susceptible to a wide range of health risks. The Natural Resource Defense Council (NRDC) cautions consumers, specifically “pregnant women, young children, the elderly, people with chronic illnesses and those with weakened immune systems [that they] can be especially vulnerable to the risks posed by contaminated water”. If this applies to you then it is best to obtain a copy of your city’s annual water quality report and review it with your physician to ensure you are not putting yourself at risk. Investigate your Water Supply Public drinking water utilities are required to test their water regularly for toxic contaminants and to disclose the results to the public. You can find these results by calling your local utility or visiting their website. You can also use the EPA’s Local Drinking Water Information website to search for reports by state regulators. Point-of-use water filtration systems such as reverse osmosis or ultraviolet light can successfully remove a variety of contaminants. A UV water purification system can remove water-borne viruses, Giardia, Salmonella, Coliform, cholera and more. A reverse osmosis system can remove arsenic, lead, nitrates and many other contaminants. There are different types of drinking water system that remove a variety of contaminants from water. It is best to find out what’s in your water, then identify products that will address those issues.




Q. How do I make my tap water taste better?


​There are a few water treatment solutions that can improve taste: Reverse Osmosis: A reverse osmosis (RO) drinking water system is a great way to improve taste by reducing chlorine, total dissolved solids (TDS), as well as organic and inorganic substances. With reverse osmosis, you can get extremely high-quality water at the most economical cost for point-of- use applications (often installed under the kitchen sink). Whole house filtration systems: There are certain whole-house water conditioners that have the ability to not only reduce hardness, but also improve taste– giving you drinkable water throughout the home. Texas Pure Water’s Reionator has the ability to remove chlorine taste and odor without the expense of routine filter replacement, making your beverages and ice consistently taste better. Carbon Filtration: Some tastes and odors, especially those due to organic substances, can be removed from water by passing through an activated carbon filter. One of the most obvious odors that can plague water is hydrogen sulfide–otherwise known as that “rotten egg” smell. Texas Pure Water’s odor-stripping SorbMAX Air is designed to effectively reduce or remove hydrogen sulfide, eliminating this smelly contaminant once and for all. This treatment system can also strip away other bothersome contaminants including chlorine, chlorinated byproducts, chloramines and dissolved organic contaminants (including synthetic organic chemicals).





Range Hood

Q. What is my range hood size?


If you have cabinets on both sides where the range hood will fit in between, then it is the width across from left to right side cabinet. Or when there are no side cabinets, you’ll want to measure the width of your cook stove, or the width of your existing range hood. All sizes are compatible to the U.S. code. Sizes available in 24",30”,36”,42”, and 48”.




Q. Do you have a vent duct?


All PACAIR range hoods requires venting to the outside either through the top or the rear. Rear venting is available in the “SP” stainless steel series. The large 6” or 7” pipe on the top of your existing hood is the top duct or the rectangular 3-1/4” X 10” opening on the rear below the top cabinet is the rear opening.




Q. If I have a microwave range hood, can I replace it with PACAIR?


Yes. You would need to remove the microwave range hood and mount the PACAIR range hood underneath the top cabinet.




Q. f I have no cabinet, can I still install the range hood?


Yes. PACAIR range hood can be mounted either underneath a top cabinet or on the wall. Please follow the wall mount instruction on the installation user manual.




Q. What if my range hood will not turn on?


Check your powers to make sure that wire are tightly fastened, cord is plugged it, and there is power to the outlet.
EL Series: due to its safety feature, power will comes on only when the bottom board is tightly closed.




Q. How far does the hood have to be above the cooking surface?


The recommended distance from the bottom of the range hood to the cooking surface is 28"~32".




Q. How can I order parts?


Please call at (832) 689-9463 or visit us at 6836 Ranchester Dr, Houston, TX 77036 for ordering parts and technical support.




Q. How do I clean the surface of my range hood?


Apply any non abrasive cleaner with a slightly damp sponge and rub gently till clean.




Q. What if the range hood appears to be venting poorly?


1. Check that the vent duct at the end isn't obstructed and that the end cap isn't too close to the end of the discharge pipe.
2. Check that the damper was installed correctly and the flaps operate without obstructions from pipe adapters or other objects.




Q. When both the motors are working, but the light is not:


Check light bulbs and the light switch.




Q. When the range hood makes a loud unusual noise when operates:


Check the fan blades to make sure it is screw on tightly or try adjusting it lower or try raising it up.




Q. When the motor is moving very slowly when it is first turned on.


Check condenser.




Q. Is PACAIR range hood certified?


PACAIR range hoods is both UL (United States) and CSA(Canada) approved.





Customer Support

(832) 689-9463 or (713) 777-8885

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6836 Ranchester Dr

Houston, TX 77036

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